How does autozone rewards work

AutoZone also offers increased savings, rewards and benefits for members, so you might want to join up and take their loyalty program for a spin. Please note that this loyalty program typically works for all your purchases at AutoZone, but some exceptions may apply. Loyalty points or benefits will usually appear in your AutoZone Rewards account within 2 days. You may be able to recover points or redeem rewards you should have earned for a purchase.

You will need to log-in to the AutoZone website and select "Add a receipt" or call customer service at with the transaction information printed on your receipt. Requests must be made at least 3 days after purchase and cannot be made more than 90 days from the date of purchase. Requests are limited to 2 per month. SoLoyal Care. Visit AutoZone Rewards. Brand Terms. Privacy Policy. This type of confusion is a huge red flag for a rewards program.

A discrepancy like this can make a very bad first impression and, ultimately, lead to massive customer confusion and disappointment if not corrected. One of the biggest frustrations customers can have with a rewards program is rewards expiration. As I was digging for more information on the difference between credits and rewards, I discovered another discouraging piece of information: AutoZone Rewards has not one but two different expiration periods.

Any credits left unredeemed after three months are considered null and void, and any rewards not redeemed within days are no longer valid. With this piece of information, my frustration reached a peak. Not only do I not know the difference between the different perks I can earn in the program, but I also need to keep track of the different expiration dates in order to take full advantage of them.

This makes the reward virtually useless for me, giving me no real reason to participate in the program. As a rewards specialist, this is undoubtedly the most annoying thing about the AutoZone Rewards program. Customers can earn rewards without having the card with them, but must either have the physical card or download an app to redeem rewards in-store.

Most customers are no longer conditioned to carry a rewards card with them, making it a greater inconvenience than it is valuable. The app workaround also raises questions of why they bother handing out a physical card in the first place. Without the card, the redemption process is made even more complicated and time-consuming, creating a frustrating experience.

This dissatisfaction has the power to tank their engagement rates, making this one small issue that can escalate quickly. As you can tell from this case study, I think AutoZone Rewards has a lot of work to do. The ultimate test for whether a rewards program is truly successful is how their loyal customers react to it, and it seems that gearheads have enjoyed participating in this program since it was first introduced a number of years ago.

With a clear ROI and community-like atmosphere, AutoZone Rewards is the perfect complement to their customer experience for any car fanatic. Program Case Studies. AutoZone Rewards is Easy to Understand A rewards program is only as effective as it is easy to understand.

Building a loyalty program is only step 1. Make sure your customers understand how it's structured and how they can start earning rewards with an explainer page. Find the most important elements you need to include to ensure it's effective. This can result in frustration.

Creating a tier-based program encourages members to spend and engage more to move up and receive more benefits. It can also keep customers interested over a longer period of time.

Reaching a higher tier level feels like an achievement. The AutoZone app makes taking care of vehicles and ordering the right parts and accessories easier.

Customers can get the necessary parts fast with same-day store pick up or home delivery. They can also track their AutoZone Rewards balance and get information about their local store. Coupon codes and rewards can be easily linked to purchases within the app.

With over 5 million customers, the company welcomes shoppers with varying levels of repair expertise. Many of those customers are in need of help. While providing customers with expert help they are also driving traffic to other workshop owners and contributing to the growth of their business.

The company could expand upon this idea and create a referral loyalty program. By encouraging members to refer the brand to family and friends by offering enticing benefits, a referral program would reduce the cost of acquiring new customers, and increase customer retention as well.

Another area to augment their program would be with a recycling program. Spice up your referral program by providing exciting rewards or extra discounts when members recommend your products to their friends. Or offer them points for writing reviews. Incentivize customer actions with your loyalty program and customers will do the advertising work for you. Although AutoZone has done a fantastic job of building a name for itself, they still have some work to do on their loyalty program.

AutoZone Rewards is highly visible on their website, encouraging customers to click and find out more about participating. It seems to be truly helping customers in finding what they need and rewarding them when they spend. One disadvantage of the loyalty program is the not-so-seamless signup process for in-store customers and the two types expiration dates that members have to remember.

In addition, offering more than one type of reward or differentiating customers based on the amount they spend, using tiers, could make the program more appealing. Experiential rewards are another great way to engage customers outside the buying cycle and not only reward them for purchase. Need assistance in deciding which loyalty program is the best for your organization?

Our experts are more than happy to discuss the possibilities. Feel free to include us in your RFP or contact us directly. Barbara is a Content Marketing Manager at Antavo. She is a writing expert with several years of experience in marketing a nd also in the information technology industry. In her free time she likes traveling the world, reading crime stories, and doing crossword puzzles. Read our guide and learn how to enhance your omnichannel marketing strategy with loyalty program features and customer retention techniques.

Creating a loyalty program is quite a challenge. This article is meant to give seven loyalty program design ideas that'll help you build a successful reward system.